Responsible Gambling Tools at Spinsup

Pokies and live tables are meant to be fun on a Friday night, not a plan to cover the mortgage. Before you deposit a single dollar at Spinsup, it helps to know exactly which controls sit inside your account and how to use them. This page covers the mechanics: what each tool does, how to switch it on, and where to go if you or someone close to you needs more than a self-help option.

The minimum age is 18, no exceptions

You must be 18 or older to open a Spinsup account, deposit AUD or claim any promotion, in line with the standards the ACMA sets for online gambling advertising and access in Australia. We verify age and identity during account checks, and any account found to belong to a minor is closed immediately with funds handled according to our terms.

Deposit limits

You can set a daily, weekly or monthly cap on how much AUD you add to your account, whether you fund it through PayID, POLi, a card or crypto. Once the limit is hit, deposits are blocked until the period resets. Lowering a limit takes effect straight away. Raising one is held for a short cooling-off window, so a bad night can't undo a boundary you set on a clear head.

Reality checks and session reminders

Turn on periodic pop-ups that show session length and net win or loss for the visit. It's a small nudge that stops a quick spin on the pokies turning into three hours you didn't clock. These reminders run independently of any bonus play, so they show up whether you're chasing free spins or playing with your own balance.

Loss limits

Separate from deposit caps, a loss limit stops play once your net losses for the period reach a figure you chose. It's useful if you deposit modestly but tend to keep re-depositing across a session.

Timeouts (cooling-off periods)

Need a short break rather than a full stop? A timeout locks your account for a set stretch, typically anywhere from 24 hours to 30 days. You can't log in, deposit or play during that window, and marketing emails pause too. When the period ends, access returns automatically with no extra steps.

Self-exclusion

Self-exclusion is the longer-term option, closing your Spinsup account for an extended period you nominate, generally six months to five years or longer. Once set, it can't be reversed early by changing your mind through the interface, marketing stops completely, and reopening the account after the term requires a fresh conversation with support. If you're weighing this option, our support team on Australian time zones can talk through what it involves before you commit, and Gambling Help Online can offer independent guidance on national self-exclusion schemes as well.

• Deposit limits: cap how much AUD you can add daily, weekly or monthly
• Loss limits: stop play once net losses hit your chosen figure
• Reality checks: pop-up reminders of time and spend during a session
• Timeouts: temporary account lock, 24 hours up to 30 days
• Self-exclusion: longer-term account closure, six months or more

Signs it might be time to use a tool

Nobody plans to lose track. A few honest checkpoints: are you depositing more than you budgeted for the week? Chasing losses on the same session instead of walking away? Hiding play from a partner or housemate? Using rent or bill money to top up? Any of these is a reasonable trigger to set a deposit limit today, not next week.

It's also worth thinking about how bonus offers interact with your budget. Any bonus at Spinsup, including free spins on selected pokies, comes with T&Cs on wagering and eligibility, 18+ only, and should be treated as part of your entertainment spend, not as a way to get ahead financially.

Where else to get help

Beyond Gambling Help Online, Australian players can reach state-based financial counselling services and GP referrals for gambling-related concerns. If money problems from gambling are affecting rent, bills or family, a financial counsellor can help separate the immediate crisis from the longer pattern. None of these services cost anything to use.

How to switch a tool on

Log into your Spinsup account, open account settings and look for the responsible gambling or player protection section. Each tool lists its current status and a clear way to adjust it. If anything is unclear, our support team, available in English on Australian time zones, can walk you through the setup without judgment.

Related reading: check the Bonus page for how welcome offers and wagering work, Payments for AUD deposit and withdrawal options including PayID and POLi, and VIP Club for how loyalty rewards interact with your account. Ready to set your limits before you play? Head to Register and configure your account preferences from the start.