How Spinsup Handles Your Data, Explained Plainly
Account details, payment information and cookies: what we collect, why we collect it, and how long we keep it.
Spinsup Privacy Policy in Plain English
Last updated: September 6, 2026
This page sets out what data Spinsup collects from Australian players, why we collect it, and how it's stored and shared. We've kept the legal jargon to a minimum.
What This Page Covers
When you register with Spinsup, deposit funds or simply browse our pokies and live tables, we collect certain pieces of information. This page breaks that down into three buckets: account data, payment data and cookies. It also explains where to find the registered entity details behind Spinsup, since that sits in the site footer rather than on this page.
Account Data We Collect
To open a Spinsup account and meet age and identity checks required for Australian players, we ask for standard personal details at signup and, where needed, at verification stage.
- Full name, date of birth and residential address
- Email address and mobile number
- Government-issued ID documents for identity verification (submitted only when required)
- Login credentials and account activity, such as game history and session timestamps
- Support ticket history if you've contacted our team
We collect date of birth specifically to confirm you're 18 or older, which is the minimum age for real-money play in Australia. Accounts that can't be verified as 18+ are suspended.
Payment Data and How It's Handled
Spinsup supports AUD deposits and withdrawals through PayID, POLi, Visa, Mastercard, bank transfer and major cryptocurrencies including Bitcoin, Tether (USDT) and Ethereum. When you make a transaction, we and our payment processors record:
- Transaction amounts, dates and payment method used
- PayID or bank account references needed to process AUD transfers
- Card details, which are tokenised and handled through secure payment gateways rather than stored in plain form on our servers
- Wallet addresses for cryptocurrency deposits and withdrawals
We don't sell payment data to third parties. It's used to process your deposits and withdrawals, detect fraud, and meet standard record-keeping obligations for regulated payment activity in Australia.
Cookies and Tracking Technologies
Like most sites, Spinsup uses cookies and similar technologies when you visit us on desktop or mobile. These fall into a few categories.
| Cookie type | Purpose |
|---|---|
| Essential | Keeps you logged in, remembers session state, secures the site |
| Performance | Measures page load times and identifies technical issues |
| Preference | Remembers language, display settings and game history |
| Marketing | Tracks which promotions or channels brought you to Spinsup, so we can measure what's working |
You can manage or clear cookies through your browser settings at any time. Blocking essential cookies may affect login and gameplay functionality.
Why We Collect This Information
- To verify your identity and age before allowing real-money play
- To process AUD deposits and withdrawals accurately and quickly
- To detect unusual account activity or potential fraud
- To provide customer support during Australian time zone hours
- To personalise promotions such as pokies free spins offers, always subject to T&Cs
- To meet record-keeping standards expected of regulated gambling operators
How Long We Keep Your Data
Account and transaction records are retained for as long as your account is active, plus a reasonable period afterward to meet financial record-keeping norms and to resolve any disputes. If you close your Spinsup account, some data may still be retained where required for compliance or fraud-prevention purposes, rather than deleted immediately.
Who Sees Your Data
Limited data is shared with parties who help us run Spinsup day to day: payment processors handling PayID, POLi, card and crypto transactions, identity verification providers, and game studios such as Pragmatic Play, Evolution and Nolimit City who need session data to run pokies and live tables correctly. We don't share your data with unrelated third parties for their own marketing.
Your Rights and Choices
- Request a copy of the personal data we hold on your account
- Ask us to correct inaccurate account details
- Request account closure and data deletion where compliance rules allow it
- Opt out of marketing emails at any time via the unsubscribe link
- Adjust cookie preferences through your browser
Related Pages
For more on how we handle money and account rules, see Payments, Terms and Conditions and Responsible Gaming. Ready to set up your account under these terms? Head to Register.